Killarney Court Hotel


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Archive for the ‘A Day in the Life..’ Category

A Day in the life of ….. the Accounts Department

Tuesday, July 8th, 2008


We are Mary and Maura, more commonly known as M&M, or more affectionately by our restaurant manager, Eamon, as “TheThe Flowers in The Attic ( upstairs in a windowless coffin).


When we were asked to write this, 2 of the ladies (term very loosely used) in the Sales & Marketing office as opposed to THE EXECUTIVE office said that a blog on the day in the life of the accounts office would be BLANK.


Our day as you can imagine is the usual day to day running of a very busy office, dealing with wages, creditors, debtors cash etc. so we are not going to go into that in any great detail, but we are busy busy busy.

We arrive to work between 8.15am and 8.45, have cup of tea and catch up with the other staff members as to what as happened over night, any new staff etc etc.

Between us we have 16 years of hard labour done, and so far so good. Which in itself is testament to the Hotel we work in, unlike so many places where staff come and go so quickly.

We also get fed and wathered at work with the odd cup of tea thrown in to keep us in our normal ever cheerful moods!! Well maybe not on a Monday!


Our office is like Heuston Station on a Friday, we have so many calling to us. We think that maybe invisible to ourselves, we have stamped on our foreheads, “Come to us, we can help and sort you out”.


So whether you come as a guest or staff you are guaranteed a fun time!

A Day in the Life of.. Eamonn

Wednesday, June 4th, 2008

Welcome to those who are reading our web page and have come across my entry on the Blog. Allow me to introduce myself. I’m Eamon. I have been here at the Killarney Court Hotel for five years now. I started out as Duty Manager, then progressing to Assistant Manager and now Restaurant Manager. Some might say “are you mad?” to go into restaurant life full-time. Well it doesn’t pay to be mad in this business, but it sure helps. “Late nights, early mornings, working weekends and long hours, why not try for a 9-5 Monday to Friday job” they ask.

I think there is more of a chance of me doing the Riverdance with the Lockness Monster and the Yeti at Madison Square Gardens than that. No its the Hotel and Catering life for me.

Meeting new people everyday and seeing the new challenges and dramas, the tears and the gut busting laughter that each day brings. And with no two days ever the same it certainly isn’t boring. Sometime you could be led to  believe you are part of a real life soap drama. And our ratings must be high as we are open to you 12 months of the year, leaving us stand tall in this industry as other establishments’ close their doors for a few months at the end of each year. Well enough about me, let me take you on a days trip through the catering side of my day.

Another busy morning: Breakfast doors opening at 7am to the rush of another early morning tour group (one of four groups), who must have been told the famine is on its way to our shores again as no doubt I will be run over by the masses running for the buffet. But first here come the morning staff so I must do my check list on them:

Blood shot eyes            Clear.

Hangovers                    No

Alive                            Yes.

Right open the doors, let in the hungry and get the tea, coffee and toast flowing. The doors open  and the stampede commences and is ongoing for roughly around 1.5 hours as the tours need to get out early to start their day of sight-seeing, souvenir shopping and postcard writing to look forward to. As things calm down and the staff race to clear and reset we begin to greet our other patrons who are not travelling on coach and are more calm as they take a relaxing stroll over to the hot and cold buffets.

We can pride ourselves on the buffets we provide with a vast choice of items available on both cold and hot sections. This is not to be taken only on my word as one would say I am being favourable. No, this is the word of our guests who regularly compliment our breakfast.  So its 10.00am and as the last of the late night revellers enter the door for some food to bring up the energy levels which were worn out in town and having that “just one more” at the residents bar, its time to prepare for lunch.

(we’ve all done it!). Our carvery lunch which is available from 12 – 3pm, 7 days a week in our main bar, McGillycuddys consists of the finest roast for miles as well as a choice of other hot favourites for all to choose from. All meals accompanied by a selection of vegetables’ and potatoes and there is also a home made soup of the day available also. God my mouth is wetter than that of a child in Willy Wonkas Chocolate Factory writing this.. I might have to take a break and hit the carvery. No I will contain my hunger for now and continue. All this great food is served up to you by our “Queen of the Carvery, Eileen”. Not only is she serving you the finest lunch but she also has her salad bar for those health conscious among us. With a great lunch and a friendly face, what more could one ask for. So while you are at it, why not have a drink served up to you by our attentive bar staff to complete your lunch. Right: Lunch over no time to waste. Its time to check out the Restaurant for the nights business ahead. I’m sure I will grab something to eat soon. A great job for keeping the weight down, it must be said , surrounded by food all day. One would expect me to be on those weight loss/makeover programmes.

At night the Restaurant opens at 6pm, sit its time to check the menus with the Chef and if needs be, get them translated for any French, German or Spanish groups that may be on their way. So its out with the books. An idiots guide to foreign languages!.

Unfortunately  my knowledge of foreign languages would fit comfortably on the back of a stamp.. Hence the books.. Time to check that all tour tables are set and allocated and that all tables for those guests on a tour bus are ready. The restaurant offers an extensive choice on both our table de hote and A la carte menus and With a wine list to entertain even the most experienced of palates. On inspection of the dinner staff all accounted for and in good health after the morning shift, its time to open the doors and began the hectic night ahead. It ahs to be said a manager is only as good as the staff behind him and I guess I am “Donald Trump” because i have got a good bunch . They wont hear “you’re fired” from me! So off goes the night serving the masses who still haven’t been told that the famine is over and isn’t coming back to Ireland anytime soon. Surely someone fed them on their day trip somewhere. Maybe not. So once the restaurant is full and is in full swing. I have been known to speak French to Germans , Spanish to the French tours and German to the Americans. While all this is going on our main bar is in full swing with our popular Bar Food menu. But its all good. Behind all the smiles for the guests, threats of broken limbs in the kitchen, tears and bloodshed, WE LOVE IT.           That’s why five years on I’m still here. So as dinner ends the day is over. Its time to wash-up, relax and have a glass of wine. I ponder on the day gone and look forward to more adventures tomorrow so come see us soon and be part our family and our hectic but enjoyable lives at the Killarney Court Hotel.

Stephen Dermody, Deputy Manager – Chelsea Fan

Friday, May 2nd, 2008

A day in my life usually starts unceremoniously with the alarm screaming at me to get out of bed at 6.00am. After a shower and a 15 minute drive with the Rock Music blaring to get me motivated for the day, I arrive at the Killarney Court Hotel. When I cross the line and into the Hotel Foyer – it’s Showtime, this is where I become a leader, an advisor, a listener and a confidant,  all of this under the guise of Deputy Manager. Welcome to my world.


The first person I meet will be the Night Porter who will tell me about his night. We then have a few topical discussions including where Obama is going wrong in the election. I then make sure all the morning staff are present and double check that we have the heating & hot water on full throttle.


One of the most pleasant parts of the day then begins – Breakfast.

Everybody loves breakfast and ours is up there with the best. We have a choice of over 30 items for breakfast. This is where you can meet people at their most relaxed and go around to each table and enjoy listening to their experiences of Killarney & Kerry so far.


This is where you meet the witty Dub, The Lyrical Corkonian and the American! It is where you here of personal triumphs and tragedies, proud boasts & expert opinions.


During all of this I make sure that all of us as a team are happy and focussed, pushing and encouraging the team to interact with our guest and make sure that our warm Kerry hospitality shines through.


With Breakfast done, there are only two hours to lunch. This time is spent checking stock, doing orders, sorting tills, planning ahead for the evening, making sure that we are properly staffed, and getting in new business and dealing with any cancellations etc. There is also a lot of contact with the General Manager where we are constantly monitoring business, planning ahead, learning from mistakes, improving efficiency and above all constantly coming up with new ways of improving customer satisfaction.


Then lunch time arrives. We have a very busy Carvery Lunch, 7 days a week and most of the business comes from the local area. I meet a lot of our regular customers every day and we swap local gossip, have a bit of banter and an appreciation of their custom is re-enforced on a regular basis.


Three O’ Clock soon arrives and that’s my day done but I will have to tell you about the evening shift sometimes – that’s another story.


Writing this reminds me of some unusual characters that I have me, like the guest that arrived back from a night on the town at 6.45am and he couldn’t remember his room number. I asked him his name and he said it begins with a “T”, I then asked “How many clues do I have?”

or the gentleman who owns 14 Hotels in America but who had 11 teabags boiling in his Kettle to make tea and finally, the elderly gentleman from the North of Ireland who is a retired engineer and who built a house from volcanic ash (which does not absorb any water unlike the concrete blocks that we use which does absorb water)………….Interesting People, interesting job.

Killarney Court Hotel, Tralee Road, Killarney, Killarney, Co Kerry. Ireland
Tel: +353 (0)64 6637070 | Lo-Call: 1890 930 033 | Fax: +353 64 6637060

View our Sister Hotels in County Kerry

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