GM’s April Letter
What sort of a day is it?
I am always reminded of a waiter I worked with some years ago at a lakeside hotel.
” Look at the mountains sir, if you can see them real close, it is a fine day”. ” And what if you can’t see them real close?” the guest asked. ” But sure then it is raining!” he replied with a grin. Indeed!
This memory, is like so many memories experienced everyday in the hotel business, a fond, happy, human memory. Because our work, mine & my colleagues, is all about the interaction we have with our guests.
The memory that most people have of a place they have been, is of the people they meet.
The Steak can be perfectly cooked, or the prawns to die for, but its the people whom they meet that their experience is dependent on.
We have been open for 10 years this year at the Killarney Court Hotel and we still have a lot of the team from the first year in 1998. The reason is because we emphasise people as being the important aspect in our working experience. Friendly, happy people, working as part of a team is vital if our guests are to have those fond memories of their stay with us.
Derek Carroll, General Manager, Killarney Court Hotel